On The Job

This summer I've been working as a receptionist at my Dad's and uncles' insurance business. I really enjoy talking to the people that call, and I've gotten more than a few interesting phone calls. Here are a few examples of the more frequently heard ones:

"Hello, may I talk to Mr. McMichael" (uh,we have 4 Mr. McMichael's in the office)

"Hi, is Michael there?"

"Hello, I either need to talk to Mark or Michael." (try to say it like this, lady, 'Mark McMichael', haha)

Client: "Hi, can I talk to Tammy?"
Me: Sure, can I tell her who's calling so she can look your name up in our system?"
Client:"Tell her it's Tom." (seriously, we insure a LOT of Tom's...do ya think you could be a little more specific?)

Client "Hi, can I talk to Jen."
Me: "sure, can I tell her who's calling?"
Client: "Celia"
Me: "and can I also have a last name?"
Client: "Rubellietta"
Me: "Thank you. And can you spell your last name please?"
Client: "Yes." *silence*
Me: *stiffling laughter* "Ok, let me transfer you over to an agent."

Oh, and last but not least- "Um, I got in an accident. It was my fault but my car wasn't damaged at all...do I still have to pay for insurance to cover the other person's damages?" (I'm not allowed to answer coverage questions, but come on?!?!?!? Just because your car wasn't damaged doesn't mean you don't have to pay for what you did to someone else's car :P)

-Ashley Kate